CUSTOMER RESPONSIBILITY

Customers are responsible for failed delivery attempts. We won't issue refunds if customers can't receive the item without prior notice.

It's your responsibility to provide complete and accurate shipping information (including EORI number or Tax Identification number if needed). Orders with missing or incorrect information (address, contact number, email) might experience a slight delay in delivery. We aren't accountable for late delivery due to this reason.

Please note that our shipping fee doesn't cover customs tax. You're responsible for fulfilling tax payments to receive your goods. We can't be held responsible if customers refuse or delay tax payments. No exceptions will be made for refunds in these cases.

Don't return items without our confirmation. Refunds or exchanges won't be processed under this circumstance.

Your responsibility also extends to providing accurate and complete shipping information (EORI number/Tax Identification number/CNPJ/CPF number if needed). Orders with incorrect or missing information (address, contact number) could experience delays. Understand that this process is time-consuming and could lead to significant delays. Make sure all information is correct before confirming your order. We won't take responsibility for late delivery due to these reasons, including refunding the order.